Refund policy

At Dry Skin Love, we take pride in crafting artisan skincare products with care and precision. Due to the unique and handmade nature of our creations, we are unable to accept returns.

To ensure you choose the perfect product for your unique skin needs, we encourage you to contact us before placing your order. Our team is here to help guide you toward the best choice for your skin.

If you have any questions or need personalized recommendations, please reach out to us at hello@dryskinlove.com. We’re happy to assist!

Damages and issues

Please inspect your order upon reception and contact us immediately at hello@dryskinlove.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you to let you know if your refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@dryskinlove.com.