Frequently Asked Questions

FAQ

Frequently Asked Questions

We are located in Okotoks, Alberta, Canada.

Where do you make your products?

We make our products at our lab in Okotoks. We do not outsource any part of our process.

Please shop direct at dryskinlove.com

Our first product is Dry Skin Love Wild Orange Oil to Milk Face Cleanser for dry skin. Available in 100 ml full size.

We also offer our incense with our full sized orders.

More skincare products will be launching in the future.

We are always restocking our products and updating our website—so please check back at a later time. If you sign up for our newsletter, you can stay up to date on restocked items and new product releases.

We accept Interac, Paypal, Apple Pay, Google Pay and Shop Pay.

We accept all major credit cards, including Visa, Mastercard, America Express, Diners Card, and Discover.

Where do you ship?

We ship throughout Canada and the USA.

Who is your shipping provider?

- Canada Post

- UPS

Do you include shipping costs?

We offer complimentary shipping in Canada.

Love it or Return it

We are deeply committed to giving you our very best service. 

If you do not love your Dry Skin Love experience, we will accept any full-sized product for a return, as long as it is at least half full and received within 30 days of initial purchase. 

Once your return is authorized, you'll receive simple step-by-step instructions and a shipping label if required via email.

Please contact us at hello@dryskinlove.com and we will guide you through the process. 

Damages and issues

Please inspect your order upon reception and contact us immediately at hello@dryskinlove if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@dryskinlove.com.

Miron Violet Glass

Our skincare is packaged in Miron violet glass to protect our precious ingredients from light and keep them fresh. Miron glass is eco-friendly, made from natural raw materials, reusable and 100% recyclable.

Product Box

Our product boxes are custom made in Canada.

Ink is vegetable based.

Box is 100% recyclable.

Our formulas are designed by Dr. Natasha Ryz.

Our products are made in-house in limited batches. We do not outsource. 

We are an aroma-forward company. All of our products contain our signature aroma. 

Every full-sized order comes with the gift of an exclusive aroma.

We believe skincare is better with natural aroma. 

Skincare without aroma is lifeless and boring. Unscented is necessary for some people with sensitive skin and allergies, but it is not the way for everyone.

When you love the smell of your skincare, you develop a connection with your skincare. You are more likely to use it, leading to better results.  

We only use natural aromas, including plant oils, butters, waxes, honey, herbs, flowers, roots, extracts and essential oils. No artificial or synthetic fragrances. 

As many brands shy away from using essential oils and plant extracts, we aim to celebrate natural aroma in skincare.

All of our skincare products are created by Dr. Natasha Ryz, so they are all original formulas. 

Dr. Ryz has a unique formulation style. 

She works primarily with natural ingredients, and she also includes actives with skin benefits.

Dr. Ryz prefers natural plant ingredients that are minimally processed and unrefined so they retain their nutrients, color and aromatic compounds. Raw ingredients are more difficult to formulate with, due to strong colors, aromas and inconsistent textures, and require more time, effort and knowledge to work with, compared to refined ingredients.

However, unrefined plant ingredients are superior in their benefits for skin care, as they are packed with nutrients, including vitamins, antioxidants and anti-inflammatory compounds.

They are also incredibly luxurious - rich, heavy and sensual. 

Similar to a fine wine, with distinct vintages that vary from year to year, our blends may vary from batch to batch as the natural plant aromas shift depending on the season, climate and region in which they were grown. Every single batch we make is unique.

We provide an elevated luxury skincare experience filled with sensual delights. 

From our unique formulas to our premium packaging to our customer service and gifts.

We provide you with a unique and exclusive experience. 

All of our formulas are designed and developed in-house by Dr. Natasha Ryz. 

We source our own ingredients, design and develop our own unique formulas. This takes time, effort and expertise. We do not use premade cosmetic bases, or outsource any part of our production.

We use premium, organic ingredients that are ethically sourced. Our skincare products are high-performance with real results. 

Our products are made in limited batches and only available in Canada.

Our skincare is made using plant oils and butters, waxes, honey, herbs, flowers, roots, plant extracts and essential oils.

We use wild, organic and Fair trade ingredients.

We also use vitamins, antioxidants and other actives. We use active ingredients in their recommended amount. No more, no less.  

We use natural ingredients that have a long history of safe and effective use. 

For every product we create, we consider the environmental, health and social aspects of every single ingredient. 

Learn more about Our Ingredients.

Natural can mean different things… for instance:

1. Plant extracts -  minimally processed

2. Plant extracts - refined

3. Isolated from natural products

4. Synthesized from natural products 

We choose minimally processed plant extracts most often, as they retain the highest amount of nutrients, but also have strong aromas, colors and textures, and can be difficult to formulate with. 

Examples:

Cold-pressed, unrefined Hemp seed oil (green color, strong aroma)

Cold-pressed, extra virgin Coconut oil (strong aroma, inconsistent texture)

We use refined plant extracts in some of our formulas.

Example:

FTC-grade Bergamot essential oil (furanocoumarin-free). The chemical responsible for sensitization of the skin to sunlight has been removed

We use ingredients that are isolated from natural products in some of our formulas.

Example:

Astaxanthin is a powerful antioxidant isolated from freshwater microalgae Haematococcus pluvialis

We use ingredients that are synthesized from natural products.

Example:

Polyglyceryl-4 oleate is a natural water-in-oil emulsifier made from sunflower seed oil and vegetable glycerin.

It takes a long time to make something beautiful.

To us, skincare design or production isn't something you outsource. All of our formulas are designed by our founder Dr. Natasha Ryz. We personally craft all our blends in very small batches to guarantee freshness and perfection in every single jar.

Learn more about how we make our skincare,

For every product we create, we consider the environmental, health and social aspects of every single ingredient. 

We choose Fair Trade ingredients to ensure that producers, workers, and farmers receive fair wages and prices for their hard work.

We use organic ingredients to limit exposure to pesticide residues. 

We use ethically sourced wild ingredients to limit over harvesting.

Learn more about how we choose our ingredients.

We formulate with Hemp Seed Oil (Cannabis sativa). Our products do not contain THC or CBD.

Yes, we formulate with plant extracts and essential oils. We believe skincare is better with aroma.

We use 100% natural aroma, no aritificial or synthetic fragrances.

Learn more about our Signature Aroma.

Essential oils are safe for most people to use, when they are used properly.

Essential oils must be properly diluted in an oil carrier before use.

Old or oxidized essential oils should be avoided, as they may cause irritation in people with dermatitis or other skin issues. 

People who are sensitive or allergic to essential oils or their components (i.e. limonene or linalool) should avoid use. 

People who have a disturbed or damaged skin barrier should avoid essential oils or use with caution, especially with leave-on products.

Read more about the safety of Wild Orange Essential Oil and the safety of Limonene.

No. We do not formulate with parabens.

Yes. Our Wild Orange Oil to Milk Face Cleanser is gluten-free.

Some of our future products may contain colloidal oatmeal, as it has numberous benefits for dry skin.

Colloidal oatmeal may be cross-contaminated with gluten.

Our products that contain colloidal oatmel will be clearly labelled.

No. We do not formulate with nuts or nut oils.

No. We do not test our products or ingredients on animals.

Yes, some of our products are vegan, including our new Wild Orange Oil to Milk Face Cleanser.

Some of our future products will contain bee products, including honey and beeswax.

Some of our future products will contain ingredients derived from sheep's wool, including lanolin and cholesterol.

Please contact us at hello@dryskinlove.com

Have Another Question?

Contact us at hello@dryskinlove.com